Effective Date: 9 July 2026

Welcome to Nutrychem. By accessing or using our website, marketplace, products, or services, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with these terms, please refrain from using our website.

1. About Nutrychem

Nutrychem is a South African online marketplace that connects customers with independent vendors offering natural, homemade, organic, wellness, beauty, personal care, home care, herbal, and lifestyle products. Nutrychem also provides business support services including branding, packaging, product photography, digital marketing, SEO, educational resources, and related business solutions.

2. Acceptance of Terms

By using this website, creating an account, placing an order, registering as a vendor, or using any Nutrychem service, you acknowledge that you have read, understood, and agree to these Terms & Conditions.

3. Eligibility

You must be at least 18 years old or have the consent of a parent or legal guardian to use this website. By registering an account, you confirm that the information you provide is accurate and complete.

4. Customer Accounts

Customers are responsible for maintaining the confidentiality of their account credentials. You are responsible for all activities that occur under your account and agree to notify Nutrychem immediately if you suspect any unauthorized access.

5. Vendor Marketplace

Nutrychem operates as a marketplace where independent vendors sell their own products directly to customers.

Each vendor is responsible for:

• Ensuring product information is accurate and up to date.
• Maintaining sufficient stock levels.
• Packaging and dispatching orders promptly.
• Complying with all applicable South African laws and regulations.
• Ensuring products meet relevant quality and safety standards.
• Providing truthful descriptions and images.

Nutrychem reserves the right to approve, suspend, or remove vendor accounts or product listings that violate our policies or applicable laws.

6. Product Information

We strive to ensure all product information is accurate. However, product descriptions, images, colours, packaging, ingredients, and specifications may vary slightly.

Customers are encouraged to carefully read all product information before making a purchase.

7. Pricing

All prices displayed are in South African Rand (ZAR) unless otherwise stated.

Prices may change without prior notice. The price displayed at checkout is the price applicable to your order.

8. Orders

Submitting an order does not guarantee acceptance. Nutrychem or the vendor may decline or cancel an order due to:

• Product unavailability.
• Pricing errors.
• Suspected fraudulent activity.
• Payment issues.
• Violation of these Terms.

If payment has already been received for a cancelled order, an appropriate refund will be processed.

9. Payments

Payments are processed using secure third-party payment providers. Nutrychem does not store customers’ banking or payment card information.

Orders will only be processed once payment has been successfully received.

10. Shipping & Delivery

Delivery times are estimates and may vary depending on the vendor, courier services, weather conditions, public holidays, or other unforeseen circumstances.

Delivery charges are calculated during checkout where applicable.

Customers are responsible for providing accurate delivery information.

11. Refunds & Returns

Refunds and returns are governed by our Refund & Returns Policy and applicable South African consumer protection legislation.

Certain products, including personalised items and hygiene-sensitive products, may not be eligible for return unless defective or incorrectly supplied.

12. Health & Herbal Products

Many products sold on Nutrychem are natural, herbal, handmade, or wellness products.

These products are not intended to diagnose, treat, cure, or prevent any disease unless specifically registered or approved by the appropriate regulatory authority.

Customers should consult a qualified healthcare professional before using products if pregnant, breastfeeding, taking medication, or managing a medical condition.

13. Intellectual Property

All website content, including text, graphics, logos, designs, software, photographs, and branding, is the property of Nutrychem or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

Individual vendors retain ownership of their own trademarks, logos, branding, product images, and product descriptions submitted to the marketplace.

14. Prohibited Activities

Users may not:

• Use the website for unlawful purposes.
• Upload false, misleading, offensive, or harmful content.
• Attempt to interfere with website security or functionality.
• Copy or exploit website content without permission.
• Infringe on the rights of other users or vendors.
• Use automated tools to scrape or collect website data without authorization.

15. Limitation of Liability

To the fullest extent permitted by law, Nutrychem shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of this website, products purchased through the marketplace, or services provided by third-party vendors.

Nutrychem acts as a marketplace facilitator and is not the manufacturer of products listed by independent vendors.

16. Vendor Responsibility

Each vendor remains solely responsible for:

• Product quality.
• Product safety.
• Product compliance.
• Customer service relating to their products.
• Warranty obligations.
• Accurate ingredient disclosures.
• Compliance with South African legislation.

17. Privacy

Your personal information is handled in accordance with our Privacy Policy and the Protection of Personal Information Act (POPIA).

18. Changes to These Terms

Nutrychem may update these Terms & Conditions from time to time without prior notice. Continued use of the website after changes are published constitutes acceptance of the revised terms.

19. Governing Law

These Terms & Conditions shall be governed by the laws of the Republic of South Africa. Any disputes shall be subject to the jurisdiction of the South African courts.

20. Contact Us

If you have any questions regarding these Terms & Conditions, please contact Nutrychem using the contact details provided on our Contact Us page.