Effective Date: 7 September 2026
Last Updated: 7 September 2026
Nutrychem respects your privacy and is committed to protecting the personal information you provide when using our website, marketplace, products, services, and business platforms.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, when we may share it, and the rights you have regarding your information.
By using the Nutrychem website, creating an account, purchasing products, registering as a vendor, subscribing to our services, or otherwise interacting with Nutrychem, you acknowledge that you have read and understood this Privacy Policy.
1. About Nutrychem
Nutrychem is a South African marketplace and business ecosystem connecting customers with independent businesses offering natural, handmade, organic, wellness, beauty, personal-care, herbal, and lifestyle products.
Nutrychem may also provide business-support services including:
- Digital marketing
- Search engine optimisation (SEO)
- Google Ads and other advertising services
- Social media services
- Product photography
- Branding and graphic design
- Packaging and labelling
- Business education and resources
- Product and business development tools
- Vendor support and marketplace services
For purposes of this Privacy Policy, “Nutrychem”, “we”, “us”, and “our” refer to the Nutrychem business and its applicable marketplace and service operations.
2. Information We Collect
Depending on how you interact with Nutrychem, we may collect different categories of personal information.
2.1 Information Provided by Customers
When you create an account, purchase a product, contact us, or otherwise use our marketplace, we may collect:
- Full name
- Email address
- Telephone or mobile number
- Billing address
- Delivery address
- Account login information
- Order history
- Product preferences
- Customer support communications
- Information you voluntarily provide to us
2.2 Information Provided by Vendors
If you register as a Nutrychem vendor, we may collect additional business-related information, including:
- Full name
- Business name
- Email address
- Telephone number
- Business address
- Business registration information where applicable
- Tax-related information where required
- Banking or payout information
- Product information
- Business category
- Vendor profile information
- Product photographs and marketing materials
- Inventory and order information
- Customer-service information relating to marketplace transactions
We may require additional information where reasonably necessary to verify a vendor, process payments, prevent fraud, meet legal obligations, or operate the marketplace.
2.3 Payment Information
Payments may be processed through third-party payment providers.
Depending on the payment method used, information may be collected and processed by the applicable payment provider.
Nutrychem does not intend to unnecessarily store complete payment-card details on its own systems.
Payment providers may process information according to their own privacy policies and terms.
2.4 Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Website activity
- Referral sources
- Approximate geographic information
- Date and time of visits
- Interaction with website features
This information may be used to maintain website security, improve performance, understand website usage, and improve our services.
3. Cookies and Similar Technologies
Nutrychem may use cookies, pixels, analytics tools, and similar technologies to improve your experience.
These technologies may help us:
- Remember preferences
- Keep users signed in
- Maintain shopping carts
- Understand website traffic
- Measure advertising performance
- Improve website functionality
- Personalise certain website experiences
- Detect fraudulent or suspicious activity
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.
For more information, please refer to our Cookie Policy.
4. How We Use Your Information
We may use personal information for legitimate business and operational purposes, including:
Marketplace Operations
- Creating and managing customer accounts
- Creating and managing vendor accounts
- Processing orders
- Facilitating transactions between customers and vendors
- Arranging deliveries
- Providing customer support
- Managing returns and refunds
- Communicating about orders
Vendor Services
- Reviewing vendor applications
- Managing vendor profiles
- Publishing approved product listings
- Processing vendor subscriptions
- Processing vendor payouts
- Providing vendor analytics and marketplace information
- Supporting vendor growth
- Communicating marketplace updates
Business Services
Where you request or purchase Nutrychem business services, information may be used to:
- Deliver marketing services
- Manage advertising campaigns
- Perform SEO services
- Create branding materials
- Provide packaging and design services
- Manage content-production projects
- Provide educational resources
- Communicate about projects and services
Website Improvement
We may analyse usage information to:
- Improve our website
- Improve marketplace functionality
- Identify technical problems
- Understand customer and vendor behaviour
- Develop new services
- Improve the overall Nutrychem experience
Marketing
Where permitted by law and subject to applicable consent requirements, we may use your information to communicate with you about:
- Nutrychem products
- New marketplace vendors
- Promotions
- Educational content
- Business opportunities
- Vendor programmes
- Events
- Services
- Marketplace updates
You may unsubscribe from marketing communications at any time.
5. Sharing Personal Information
Nutrychem does not sell personal information simply for the purpose of selling personal information.
However, we may share information where reasonably necessary to operate our business.
This may include sharing information with:
Vendors
When you purchase a product from a vendor, information necessary to fulfil your order may be shared with that vendor.
For example, a vendor may receive your name, delivery information, contact details, and order information where required to fulfil the transaction.
Delivery and Courier Providers
We may share relevant delivery information with courier companies and logistics providers so that orders can be delivered.
Payment Providers
Payment information may be processed by third-party payment providers.
Technology and Service Providers
We may use third-party providers for services such as:
- Website hosting
- Website security
- Payment processing
- Email communication
- Analytics
- Advertising
- Cloud storage
- Customer support
- Software and marketplace functionality
These providers may process information on our behalf where necessary to provide their services.
Professional Advisors
Where necessary, information may be disclosed to professional advisors such as accountants, auditors, attorneys, insurers, or other professional service providers.
Legal and Regulatory Authorities
We may disclose information where required or permitted by law, including where necessary to:
- Comply with legal obligations
- Respond to lawful requests
- Prevent fraud
- Investigate unlawful activity
- Protect Nutrychem, customers, vendors, or the public
- Enforce our agreements and policies
6. Vendor and Customer Visibility
Because Nutrychem operates as a marketplace, certain information may be publicly displayed.
For vendors, this may include:
- Business name
- Vendor profile
- Logo
- Product names
- Product descriptions
- Product photographs
- Public business contact information where intentionally provided
- Public social-media or website links where supplied
For customers, reviews or other content submitted publicly may display the information you choose to include.
Customers should avoid including private, sensitive, financial, or unnecessary personal information in public reviews or marketplace content.
7. User-Generated Content
If you submit reviews, photographs, testimonials, comments, questions, or other content to Nutrychem, you understand that some of this information may be displayed publicly depending on the feature through which it was submitted.
You should only submit information that you are comfortable sharing.
Nutrychem may moderate, remove, or decline to publish content that violates our policies or applicable law.
8. Marketing Communications
If you have provided consent where required, Nutrychem may contact you through channels such as:
- SMS
- WhatsApp Channels
- Telephone
- Website notifications
- Social-media communication
Marketing communications may include product recommendations, promotions, vendor opportunities, educational information, and Nutrychem services.
You may opt out of promotional communications by using the unsubscribe mechanism provided or contacting us.
Transactional communications, such as order confirmations, payment notifications, delivery updates, security notifications, and important account notices, may still be sent where necessary.
9. WhatsApp and Social Media
If you communicate with Nutrychem through WhatsApp, Facebook, Instagram, TikTok, LinkedIn, or another social-media platform, your interaction may also be subject to that platform’s own privacy policy and terms.
Nutrychem will only request information reasonably necessary to respond to your enquiry or provide the relevant service.
Please do not send passwords, payment-card information, identity documents, or other highly sensitive information through social-media messaging unless specifically required through an appropriate secure process.
10. Protection of Personal Information
Nutrychem takes reasonable measures to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
Security measures may include appropriate technical, organisational, access-control, and administrative safeguards.
However, no online system can be guaranteed to be completely secure.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to:
- Provide our services
- Maintain business and financial records
- Resolve disputes
- Prevent fraud
- Meet legal obligations
- Enforce agreements
- Maintain appropriate transaction records
Different categories of information may be retained for different periods depending on their purpose and applicable legal requirements.
12. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion where legally permissible
- Object to certain processing
- Withdraw consent where processing is based on consent
- Request information regarding how your personal information is processed
- Lodge a complaint regarding the handling of your personal information
Some requests may be subject to legal or legitimate business limitations.
13. POPIA
Nutrychem operates in South Africa and aims to process personal information in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act, 2013 (POPIA).
Where applicable, Nutrychem will take reasonable steps to process personal information lawfully, fairly, and transparently.
14. Children’s Privacy
Nutrychem’s marketplace and services are primarily intended for adults.
We do not knowingly collect personal information from children for purposes that are prohibited by applicable law.
If you believe that a child has provided personal information to Nutrychem without appropriate consent, please contact us so that we can assess and take appropriate action.
15. Third-Party Websites
Our website may contain links to third-party websites, payment providers, social-media platforms, vendor websites, courier services, or other external services.
Nutrychem is not responsible for the privacy practices, security, content, or policies of third-party websites.
You should review the privacy policy of any third-party service you use.
16. International Data Transfers
Some of our technology, hosting, payment, analytics, communication, or other service providers may process information outside South Africa.
Where personal information is transferred to another country, Nutrychem will take reasonable steps to ensure that such processing is handled in accordance with applicable legal requirements.
17. Vendor Responsibility for Personal Information
Vendors using the Nutrychem marketplace may receive customer information necessary to fulfil orders.
Vendors must:
- Only use customer information for legitimate purposes;
- Keep customer information confidential;
- Take reasonable steps to protect customer information;
- Not sell or misuse customer information;
- Not use customer information for unrelated marketing without an appropriate legal basis or consent;
- Not retain customer information longer than reasonably necessary;
- Comply with applicable privacy and data-protection laws.
Vendor access to customer information may be restricted or removed if Nutrychem reasonably believes that information is being misused.
18. Data Breaches
If Nutrychem becomes aware of a security compromise involving personal information, we will take reasonable steps to investigate, contain, and address the incident.
Where required by applicable law, affected individuals and/or the relevant regulatory authority may be notified.
19. Changes to This Privacy Policy
Nutrychem may update this Privacy Policy from time to time to reflect changes to:
- Our services
- Marketplace functionality
- Technology
- Legal requirements
- Business operations
- Privacy practices
The updated version will be published on our website with a revised “Last Updated” date.
Your continued use of Nutrychem after an updated Privacy Policy is published may constitute acceptance of the updated policy where legally applicable.
20. Contact Us
If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how your personal information is being handled, please contact Nutrychem through the contact details provided on our website.
Nutrychem
South Africa
Email: [Insert official Nutrychem privacy/contact email]
Website: [Insert official Nutrychem website]
Privacy Commitment
Nutrychem believes that building a trusted marketplace requires more than selling products.
We aim to create an environment where customers can discover independent brands, vendors can grow their businesses, and personal information is handled responsibly.
Your trust is an important part of the Nutrychem marketplace, and we are committed to treating your personal information with care.
