Effective Date: 7 September 2026
Last Updated: 7 September 2026
At Nutrychem, we are committed to providing access to natural, herbal, wellness, beauty and personal-care products from independent vendors. However, the information and products available through our website are not intended to replace professional medical advice, diagnosis, treatment or care.
Please read this Medical & Herbal Disclaimer carefully before purchasing or using any product available through www.nutrychem.co.za.
1. General Information Only
The information provided on the Nutrychem website, marketplace, blog, social media channels, educational materials, product descriptions and other communications is provided for general informational and educational purposes only.
Information relating to herbs, natural ingredients, traditional remedies, wellness practices, nutrition, supplements, skincare or other health-related topics should not be interpreted as medical advice.
Nutrychem does not provide medical diagnoses or prescribe medical treatments through the marketplace.
2. Nutrychem Is a Marketplace
Nutrychem operates as an online marketplace that connects customers with independent vendors offering natural, herbal, wellness, beauty, personal-care and related products.
Unless expressly stated otherwise, Nutrychem does not manufacture, formulate, prescribe, medically evaluate or personally endorse products listed by independent vendors.
Each vendor is responsible for the products they manufacture, supply or sell, including:
- Product formulation and ingredients
- Manufacturing and preparation
- Product quality and safety
- Packaging and labelling
- Ingredient information
- Directions for use
- Warnings and precautions
- Product claims
- Regulatory compliance
- Appropriate storage requirements
- Customer support relating to their products
Customers should carefully review the product information supplied by the relevant vendor before purchasing or using a product.
3. Herbal and Natural Products
“Natural”, “herbal”, “organic” or “traditional” does not automatically mean that a product is safe for every person.
Herbal ingredients and natural substances may have physiological effects and may interact with:
- Prescription medication
- Over-the-counter medication
- Other supplements
- Vitamins and minerals
- Existing health conditions
- Medical treatments
- Anaesthesia or surgical procedures
Individual responses to herbal and natural products may also vary.
You should not assume that a product is appropriate for you simply because it is described as natural, traditional, organic or herbal.
4. Consult a Healthcare Professional
Before using any product intended for ingestion, supplementation, medicinal or therapeutic purposes, customers should consider consulting a qualified healthcare professional, particularly if they:
- Have an existing medical condition
- Take prescription or other medication
- Are pregnant or breastfeeding
- Are planning surgery or a medical procedure
- Have allergies or known sensitivities
- Are purchasing a product for a child
- Are elderly
- Have concerns about possible interactions or side effects
If you are unsure whether a product is suitable for you, do not use it until you have obtained appropriate professional advice.
5. No Diagnosis or Treatment Claims
Information appearing on Nutrychem should not be interpreted as a diagnosis of any medical condition or as a recommendation to:
- Start or stop medication
- Replace prescribed treatment
- Delay seeking medical care
- Self-diagnose a medical condition
- Treat a serious illness without professional supervision
Testimonials, reviews, educational content and vendor-provided information represent the experiences or views of the relevant person or vendor and should not be interpreted as a guarantee that a product will produce the same result for another customer.
6. Product Claims and Vendor Responsibility
Independent vendors are responsible for ensuring that the claims, descriptions, instructions and information associated with their products are accurate and comply with applicable South African laws and regulations.
Nutrychem may review, moderate, edit, restrict or remove product listings or claims where appropriate. However, marketplace listing or publication does not constitute a medical endorsement, certification or guarantee by Nutrychem.
Customers should contact the relevant vendor if they require additional information about a specific product’s ingredients, formulation, manufacturing process, usage instructions or warnings.
7. Allergies and Individual Sensitivities
Customers are responsible for reviewing product ingredients and determining whether they may have an allergy, intolerance or sensitivity to any ingredient.
If you have a known allergy or sensitivity, carefully check the product information before purchasing or using the product.
If you experience a serious allergic reaction or other medical emergency after using a product, seek immediate medical attention or emergency assistance.
8. Children
Products containing herbs, supplements or other active ingredients may not be suitable for children.
Parents or guardians should carefully review product information and seek appropriate professional advice before giving health-related, herbal or supplement products to a child.
9. Pregnancy and Breastfeeding
Some herbs, supplements and natural ingredients may not be appropriate during pregnancy or breastfeeding.
If you are pregnant, planning to become pregnant or breastfeeding, consult a qualified healthcare professional before using products containing herbal, medicinal or active ingredients.
10. Side Effects and Adverse Reactions
Natural and herbal products may cause side effects or adverse reactions in some individuals.
If you experience an unexpected or concerning reaction after using a product, discontinue use where appropriate and seek professional medical advice.
Where a reaction is severe or life-threatening, seek emergency medical assistance immediately.
11. Product Results Are Not Guaranteed
Nutrychem does not guarantee that any product will:
- Produce a particular health or wellness result
- Treat or cure a disease or medical condition
- Produce the same result for every customer
- Produce results within a particular period
- Produce results at all
Individual results may vary depending on numerous factors, including individual physiology, lifestyle, diet, existing conditions, medication and product usage.
12. Traditional and Cultural Information
Some vendors may provide information relating to traditional, cultural or historical uses of herbs and natural ingredients.
Such information is provided for informational purposes and should not automatically be interpreted as scientifically established medical treatment or as a recommendation for self-treatment.
Traditional use does not necessarily establish that a product is safe, effective or appropriate for every individual.
13. Emergency Medical Situations
Nutrychem is not an emergency medical service.
Do not use information obtained from Nutrychem to manage an emergency or delay professional medical attention.
If you believe you or another person is experiencing a medical emergency, contact the appropriate emergency medical service or seek immediate medical attention.
14. Information Accuracy
We make reasonable efforts to provide useful and accurate information. However, Nutrychem does not guarantee that all health, herbal, wellness or product information available through the marketplace will always be complete, current or error-free.
Product information may be supplied or updated by independent vendors.
Customers should verify important health-related information with an appropriate qualified professional and, where necessary, directly with the product manufacturer or vendor.
15. Regulatory Compliance
Vendors are responsible for ensuring that their products, ingredients, claims, labels, packaging, advertising and sales practices comply with applicable South African laws and regulatory requirements.
Nutrychem may request additional information, documentation or clarification from vendors and may restrict or remove listings that do not meet marketplace requirements.
16. Limitation of Medical Responsibility
To the extent permitted by applicable law, Nutrychem is not responsible for medical decisions made by customers based on information obtained through the Nutrychem marketplace or for adverse outcomes resulting from the use or misuse of products supplied by independent vendors.
Nothing in this disclaimer is intended to exclude or limit any rights or protections that cannot lawfully be excluded or limited under applicable South African law.
17. Customer Responsibility
By purchasing or using a product through Nutrychem, you acknowledge that you are responsible for:
- Reading the product description and instructions
- Reviewing ingredients and warnings
- Following recommended usage instructions
- Considering your individual circumstances
- Seeking professional advice where appropriate
- Using products only for their intended purpose
- Keeping products away from children where applicable
- Discontinuing use and seeking assistance if you experience concerning reactions
18. Related Policies
This disclaimer should be read together with Nutrychem’s:
- Terms & Conditions
- Privacy Policy
- Vendor Terms & Conditions
- Refund & Returns Policy
- Delivery & Shipping Policy
- Vendor Commission & Payout Policy
These policies collectively govern the use of the Nutrychem marketplace and services.
19. Changes to This Disclaimer
Nutrychem may update this Medical & Herbal Disclaimer from time to time to reflect changes to our services, marketplace operations, applicable requirements or business practices.
The latest version published on the Nutrychem website will apply from its stated effective date.
20. Contact Nutrychem
If you have questions about this disclaimer, a product listing or our marketplace, please contact us:
WhatsApp: +27 79 080 8075
Email: Info@nutrychem.co.za
Website: www.nutrychem.co.za
Important Notice
Nutrychem provides a marketplace and wellness platform. We do not replace qualified healthcare professionals. Always seek appropriate professional medical advice for health concerns, particularly before using products containing active, herbal, medicinal or therapeutic ingredients.
